ARAG
Delivering enterprise GenAI in a regulated legal environment
The Problem
ARAG, a leading legal insurance provider, needed to modernize claim processing with AI while operating within strict regulatory and compliance constraints. The challenge was building a reliable AI Legal Assistant that could handle sensitive legal data, reduce processing times, and maintain the accuracy standards required in the legal domain.
The Approach
Joined as Senior AI Engineer to architect and deliver the AI Legal Assistant. Designed the system to operate within regulatory boundaries while maximizing automation of claim processing workflows. Focused on building trustworthy AI outputs with human-in-the-loop validation for critical decisions.
Tech Stack
PythonLLMsAzureRAGEnterprise SecurityCI/CD
Results
- Reduced claim processing time significantly
- Improved customer satisfaction scores
- Delivered cost savings through AI-assisted automation
- Maintained full regulatory compliance in legal domain